Project Sypnosis

Introduction & Problem Statement It is common in any organization for management to provide feedback to their employees such as through performance appraisals. Regardless of an employee’s career stage, receiving negative feedback may not be the most pleasant feeling. Different employees take feedback differently. Some may view it as an opportunity to learn and grow, […]

Read more "Project Sypnosis"


Dear Brad, Communication happens daily and the words that we say carries weight. I once heard a quote saying, “Speak clearly, if you speak at all; carve every word before you let it fall.” Communication is inevitable, it is the key to build relationships and rapport. Therefore, it is importance to ensure that communication is […]


Letter for Service Recovery

Dear Mr Man, We are sincerely apologetic regarding the inconvenience caused towards you and your family during your stay here with us. It was saddening to hear about the miscommunication on both parties which caused the trouble you encountered. Do allow us to look into the matter with Agoda Corporation in regards to your reservation […]

Read more "Letter for Service Recovery"


Dear Brad, My name is Sheena and I graduated from Singapore Polytechnic with a diploma in hotel and leisure facilities management. I am currently pursuing my degree in bachelor in hospitality business at Singapore Institute of Technology (SIT). I enjoy this choice of degree as it provides a step up in the field of study I am […]

Read more "Self-Introduction"